10.02.2020Executive Leadership Team Update

by James Woods, Director of Operations, Southern Region

We are officially in fall!  And while the calendar may say fall, in the Southern Region the weather is still yelling it's summer!  I hope whatever region of the country you are in, and whatever season of weather you are enjoying, that you and your family are healthy and doing well during the crazy year that is 2020.

I want to say thank you to the CCM staff and our many partners in the Southern Region for a job well done whether you have been working from home or in socially distant offices. Over the last few months, there has been a volume surge in the Southern region.  Our team has met the challenge this surge presented and continues to work tirelessly to ensure our member, stakeholders, and motor carriers have the chassis they need.  Well done to one and all.

During this year of working remotely, and now back in the office, I have reflected on some concepts that have become important to approaching interactions with not only staff but also partners across the supply chain.   I call them the "E's" of work:

  • Earn the right to be heard by your actions.

Remember that actions speak louder than words.  We live in an age where we can easily be distracted and forget things. You are judged by your actions so mean what you say, say what you mean, and do what you say will.

  • Everyone is important.

We each have an important part to play in the symphony of the supply chain.  If one part is not working, it begins to unravel.

  • Every issue is a "Hot Button" for someone.

Be respectful and mindful that not everyone has the same opinions or thoughts. Nor will we necessarily always agree with each other – and that is ok!  Always be polite.

  • Every time – Do your best.

Your best will change from day to day. No matter the circumstance, the opportunity or the challenge – push yourself to do your best.

  • Even bad news can be delivered with respect and concern.

Bad news is never easy to tell someone – but there will be times it is unavoidable.  During these times, remember to communicate honestly and be clear but do not be rude, defensive or jump to hasty conclusions.